How do I... Make An Appointment?

Ring the reception on 01389 811811 to book an appointment.

Urgent cases are seen on the day. We also keep on-the-day appointments that are available from 8.30am. We ask patients to phone between 8.30 and 9.30am for appointments on the day. If you telephone outwith these hours we may not be able to offer you an appointment on the day, unless it is medically urgent. If there are no available appointments on that particular day and your condition is not urgent, you will be asked to phone the following day. If your condition is not urgent and you want to see a particular GP you may have to wait longer.

Nurses based in our practice treat patients for a wide range of common conditions.

Let us know if more than one person in the family needs to be seen, so we can give you a longer appointment if necessary.
If you have not been seen at the surgery for three years (or one year for those over 75), you can request a checkup appointment if you wish.
Please always let the surgery know if you cannot keep an appointment. Failure to attend appointments without cancellation may result in warning letters and, ultimately, patients being removed from the practice list.

In keeping with Government guidelines we are working towards an appointment system that allows access to a doctor or nurse within 48 hours. In times of high demand we may not be able to meet this, however, we guarantee to anyone an appointment on the day if the patient considers this to be necessary.

How do I... Obtain Telephone Advice?

A doctor or nurse is available to give advice after the morning surgery. You will be asked to leave your name, telephone number and the nature of your request and the doctor, nurse or reception staff will ring you back.

How do I... Obtain Test Results?

The practice has a strict policy of regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of the results or they are not capable of understanding these results. Please allow four to five working days before phoning for your result.

How do I... Obtain Medical Certificates?

A doctor’s medical certificate is not required for any illness lasting a week or less. If you are off work for seven days or less you should fill in a self-certificate in the first week.